1. Check the live service
Open dogmeetup.ie/health. If it shows {"ok":true}, the API is online.
Sign-in help
If Dog Meetup says the secure server could not approve your sign-in, use these checks first. Dog Meetup accounts are approved by the live server before access is granted, so the app needs a working internet connection and the correct email/password.
2. Check your connection
Turn off VPN, private relay, ad blockers, or strict network filters temporarily, then try again on Wi-Fi and mobile data.
3. Confirm details
Use the same email address you registered with. Passwords are case-sensitive. Dog Meetup support will never ask for your password.
4. Update the app
If you are using an older test build, install the latest build supplied by Dog Meetup, then fully close and reopen the app.
5. Contact support
If the problem continues, email dev@prints3d.org with your device model, app version, approximate time of the failed sign-in, and a screenshot of the error. Do not send your password.
Privacy note
Failed sign-in attempts may be recorded in security audit logs with hashed network information, user agent, time, and reason. This helps protect accounts and diagnose service issues.